Renter must maintain and provide proof of the following insurance coverage that explicitly extends to non-owned or rented vehicles for the entire rental period:

- Bodily Injury Liability: $200,000 per person / $400,000 per accident

- Property Damage Liability: $100,000 per accident

- Uninsured/Underinsured Motorist (UM/UIM): Matching liability limits ($200,000 / $400,000)

Contact us if your personal policy falls short of the required limits of $200K/$400K/$100K, and you would still like to rent from us. We will provide you some options to buy short-term coverage for your rental.

If none of the options work for you then you may rent our vehicles from Turo:

https://turo.com/us/en/drivers/52910125

We allow short rentals starting from just a few hours if that fits your needs, but we'll charge the full daily rate regardless of the actual duration to cover preparation and setup time. For longer trips, the maximum is 30 days, with potential for extensions by discussion.

Yes, you can request to extend your rental period after booking, subject to the car's availability and our approval. We'll need to agree on the new dates and any additional fees upfront, and we'll prepare a simple addendum to the agreement for us to sign. Just let us know as soon as possible—ideally at least 24-48 hours before the original end time—so we can check our schedule.

Yes, you can return the vehicle earlier than scheduled, but please give us as much notice as possible so we can adjust our plans accordingly. Keep in mind that the rental fee is based on the originally booked period, so there won't be a refund for unused time—this covers fixed costs like preparation and availability. If you do return early, we'll inspect the car together upon drop-off to note any issues.

- Conduct pre-rental and post-rental inspections and document any existing damage.

- Operate the Vehicle safely and in compliance with all Texas laws.

- Return the Vehicle in the same condition as received, with fuel/charge to match how it was provided at pickup—which is typically a full tank of fuel for gasoline vehicle and vehicle charged to at least 80% for electric vehicles —unless Prepaid Fuel/Recharge option is selected.

- Notify us immediately of any accidents, breakdowns, or issues. For breakdowns: Call +1 (682) 479-1699; use Renter's roadside assistance for towing to an authorized dealership only. No repairs without our approval.

- Pay all tolls (via Vehicle's toll tag) + $10 admin fee per statement.

- Pay all traffic, parking, red-light camera tickets, towing charges (if due to Renter's actions), and damages.

Yes, there are several usage restrictions to ensure the vehicle's safety, compliance with laws, and fair use for all renters. These will be detailed in the rental agreement, but here's a summary:

Driver Requirements: Must be at least 21 years old with a valid driver's license and meet our insurance criteria. Additional drivers need pre-approval and meet all requirements.

Geographic Limits: The vehicle must stay within the continental U.S. (no travel to Mexico or Canada without written permission).

Prohibited Activities: No commercial use (e.g., ridesharing like Uber/Lyft, deliveries, or business transport). No racing of any type (on streets, circuits, or dragstrips), reckless driving, or modifications to the vehicle. No off-road driving, towing, or hauling.

Mileage and Fuel: Stick to the included mileage (as specified for the vehicle); overages are charged. Return with a full tank/charge unless prepaid option is selected.

Interior Rules: No pets, no smoking/vaping (including marijuana — $1,000 fee if violated), and keep it clean to avoid fees.

Other: No transporting hazardous materials, and comply with all traffic laws—you're responsible for any tickets or violations.

If you have a specific use in mind (e.g., long trips), let us know so we can confirm it fits!

Yes, a $1,000 security deposit is required for renting from us. This is held as an authorization on your credit or debit card (via Stripe) to cover any potential damages, excessive cleaning, late fees, or other incidents outlined in the agreement. It won't be charged unless needed, and if everything checks out during the post-rental inspection (e.g., no damage, full tank, clean interior), it'll be fully released within 3-5 business days after return.

- Cleaning Fee: $50-100 if returned excessively dirty (e.g., stains, trash, odors).

- Late Return: $25/hour after 30-minute grace period.

- Delivery Fees (varies by location from $0 - $150 – specify pickup and return location on vehicle booking page for exact amount, if any).

- Add-ons: Child/Booster Seat – $15/day.

- Admin Fee for Violations/Tickets: $25 per item.

- Roadside Assistance: Not included; Renter's responsibility.

- Damages: Deducted from security deposit; excess covered by Renter's insurance.

In addition to the base rental rate, you'll see a 10% Texas Motor Vehicle Rental Tax applied to the total (this is a state-required tax on short-term vehicle rentals).

There are no other mandatory fees, but optional or conditional ones could include:

A cleaning fee if the car is returned excessively dirty.

Late return fees if you go beyond the agreed time without an extension.

Fuel surcharge if not returned with a full tank.

Everything will be clearly itemized before you book—no surprises!

The number of miles included with the rental varies depending on the vehicle—please check the vehicle details section for the specific allowance (it is 100 miles Per Day for most cars). If you exceed that, overage charges apply as outlined there, calculated per mile.

No, pets are not allowed in any vehicle to keep them clean, odor-free, and allergen-free for all renters. This helps avoid any potential damage or extra cleaning needs. If you have a certified service animal, please provide details upfront so we can discuss possible accommodations in line with legal requirements.

No, smoking of any kind (including cigarettes, cigars, e-cigarettes, vaping, or marijuana) is strictly prohibited in the vehicle to maintain a clean, odor-free environment for all renters. If evidence of smoking is found (e.g., ash, odor, or residue), a $1,000 cleaning and deodorization fee will be charged from your security deposit. Thanks for understanding!

Yes, there is a potential cleaning fee of $50-100, but it's only charged if the vehicle is returned in a condition that requires more than standard cleaning—such as excessive dirt, mud, spills, stains, trash buildup, pet hair (NOTE: Pets are not allowed), or strong odors (beyond normal use). We expect the car to be returned in the same clean state as when picked up; normal wear like light dust or minor footprints won't incur a fee. When possible, we'll inspect together at drop-off. If needed, we'll provide photos and details before charging from your security deposit. This keeps things fair and maintains the car for everyone!

We’re generally available for inquiries, bookings, and handovers from 8 AM to 8 PM Central Time, Monday through Sunday, but we can be flexible for arranged times outside that. Feel free to reach out anytime via text or call, and we'll get back to you promptly!

Yes, there is a late return policy to keep things running smoothly for everyone. If you return the vehicle more than 30 minutes past the agreed-upon time without an approved extension, a late fee of $25 per hour will be charged from your security deposit. We appreciate advance notice if you're running behind—we can usually work out an extension to avoid the fee.

Yes, flight delays happen, and we understand they can throw off plans. If your flight is delayed, please notify us as soon as possible via text or call so we can adjust the pickup time accordingly—We’re flexible within reason, especially if given advance notice. We offer a 1-2 hour grace period for delays without any fees, but if it's longer (e.g., pushing into the next day), we may need to discuss rescheduling or a small adjustment fee to cover our time and holding the vehicle. In extreme cases (e.g., no-show without communication), the booking could be canceled with a partial refund. Let's coordinate based on your flight details to make it smooth!

All our vehicles are under manufacturer's warranty or extended warranty, with all maintenance performed as per manufacturer's recommendations, for added reliability and peace of mind. With that said, if the vehicle breaks down, prioritize your safety first—pull over to a safe location, turn on hazard lights, and exit the vehicle if necessary. Then, contact us immediately via phone or text at +1 (682) 479-1699 so we can assist and coordinate next steps. Roadside assistance isn't included in the rental, so use your own coverage (e.g., through your insurance, AAA, or credit card) to arrange towing, but the vehicle must be towed only to an authorized dealership that we specify—do not initiate any repairs yourself, as all fixes must be approved and handled by us or the dealership to ensure proper service. We'll work with you to resolve the issue quickly, potentially providing a replacement vehicle if available. Let's hope it doesn't happen, but we’re here if it does!

If there's any issue during the rental—whether it's a mechanical problem, accident, or something else—please contact us directly right away via phone or text at +1 (682) 479-1699 (we’re available 24/7 for emergencies). We'll guide you through the next steps, like roadside assistance or reporting. For non-urgent matters, you can also text us during our standard availability (8 AM to 8 PM Central Time). Quick communication helps resolve things smoothly!

Yes, you can add an additional driver to the rental, but they must meet the same eligibility requirements as the primary renter: a valid driver's license, proof of age (at least 21), a clean driving record, and inclusion on your auto insurance policy with the required coverage levels ($200K/$400K/$100K liability, matching UM/UIM, plus collision and comprehensive extending to rented vehicles). Please provide their details and documents upfront for verification—no additional fee, but approval is needed before the rental starts to ensure full coverage.

Yes, by default, you're required to return the vehicle to match how it was provided at pickup which is typically with a full tank of fuel for gasoline vehicle, or charged to at least 80% for electric vehicles—otherwise, a refueling/recharging fee will apply (please check the vehicle details section for specifics). However, for added convenience, we offer prepaid options:

- Prepaid Fuel (for gasoline vehicles): $75 per trip—pay upfront for a full tank, and you can return the car at any fuel level without stopping to refuel, saving you time.

- Prepaid (for electric vehicles): $35 per trip—pay upfront, and you can return the car at any charge level above 10% without needing to recharge, again saving time.

Yes, any tolls incurred during your rental are your responsibility and will be charged to you post-rental, plus a $10 administrative fee per toll statement to cover processing. The vehicle is equipped with a NTTA toll tag, so you can use toll roads seamlessly without stopping—tolls will be billed based on usage after the rental ends.

As the renter, you are fully responsible for all tickets, charges, and damages that occur during your rental period while the vehicle is in your possession. This is standard for private rentals in Texas and will be outlined in the rental agreement. Here's a quick breakdown:

- Traffic tickets: You are responsible for any citations issued for moving violations (e.g., speeding, reckless driving). Pay them directly or reimburse us if they're mailed to us as the owner.

- Parking tickets: You handle any fines for illegal parking or meter violations.

- Red-light camera tickets: You are liable for any automated camera citations, such as running a red light or speeding in monitored zones.

- Towing charges:You cover these if the tow is due to your actions (e.g., parking in a no-parking zone or violations leading to impound) including any damage caused during towing. If it's for a mechanical issue not caused by misuse, we'll coordinate and cover it under warranty.

- Damages incurred during the rental period: You are responsible for any damage to the vehicle (e.g., accidents, dents, interior issues), which should be covered by your required full-coverage insurance (250/500/250 liability with matching UM/UIM, plus collision and comprehensive). We'll inspect at return, and any uncovered costs come from your security deposit.

If any of these are billed to us post-rental, we'll forward them to you for payment, plus a $25 admin fee per item. Drive safely to avoid these!

- Cancellations greater than 7 days before pickup: Full refund.

- Cancellations between 3-7 days before pikup: 50% refund.

- Cancellations less than 3 days before pickup or no-show: No refund.

- Cancellations Modifications (e.g., dates, extensions) subject to availability and approval; may incur fees.

Yes, you can request modifications to your booking, such as changing dates, duration, or adding services, subject to availability and our approval. Please let us know the details of what you'd like to change as soon as possible—ideally at least 48 hours in advance—so we can check if it works and quote any adjusted fees (e.g., for extensions or extras). We'll update the agreement with a simple addendum if approved.

To cancel your booking, simply notify us as soon as possible via text or call at +1 (682) 479-1699 — we'll confirm the details and process it right away. Refunds will be handled through Stripe based on our policy. If you're considering a modification or reschedule instead, let's discuss that first to see if it fits!

Fill out our Contact us form with any additional questions you may have. A member of the DFW Luxury Auto team will review your inquiry. Our team typically responds within a few hours during business hours.

Many of our guests rent vehicles for special occasions, business trips, or weekend experiences, and we would be happy to help you choose the perfect vehicle for your plans.

Availability can change quickly, so we recommend securing your dates as soon as possible by checking real-time availability on our website.

Need immediate assistance?
Call or text us at +1 (682) 479-1699