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Terms of Service

Important details and policies for renting a luxury vehicle with DFW Luxury Auto

Terms & Conditions

Effective Date: November 17, 2025

These Terms & Conditions ("Terms") govern the rental of vehicles from DFW Luxury Auto Rental ("Company," "we," "us," or "our"), located at 539 W Commerce St, Suite # 481, Dallas, TX 75208. By signing the Rental Agreement and/or using our services, you ("Renter," "you," or "your") agree to be bound by these Terms. These Terms incorporate any Rental Agreement signed by you and form the entire understanding between the parties. We reserve the right to update these Terms with notice to you.

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCEPTING. THEY INCLUDE IMPORTANT INFORMATION ABOUT YOUR RESPONSIBILITIES, LIMITATIONS OF LIABILITY, AND DISPUTE RESOLUTION.

  • Eligibility and Driver Requirements

  • You must be at least 21 years old and possess a valid driver's license issued in the United States or an equivalent international license with an International Driving Permit if applicable.

  • You must have a clean driving record, free of major violations in the past three years (e.g., DUI, reckless driving). We may conduct a background check or request your motor vehicle record.

  • Additional drivers must be pre-approved, meet the same eligibility criteria, and be listed on your insurance policy. No additional fee applies for most vehicles, but all drivers are jointly responsible under these Terms.

  • You must provide valid identification (e.g., driver's license, passport) and proof of address upon request.

  1. Rental Period and Extensions

  • The rental begins at the agreed pickup time and ends at the return time specified in the Rental Agreement. Early returns do not entitle you to a refund.

  • Extensions must be requested at least 24 hours in advance and are subject to vehicle availability and our approval. We may charge pro-rated fees for extensions.

  • Late returns incur a fee of $25 per hour (or part thereof) after a 30-minute grace period.

  • If your flight or travel is delayed, notify us immediately. We offer a 1-2 hour grace period for verified delays; longer delays may require rescheduling or fees.

  1. Payment Terms and Fees

  • Payments are processed securely via Stripe, accepting major credit/debit cards, Apple Pay, and Google Pay. Full payment, including taxes and fees, is due upfront at booking.

  • Taxes: A 10% Texas Motor Vehicle Rental Tax applies to rentals of 30 days or less.

  • Security Deposit: A $1000 hold is placed on your credit/debit card to cover potential damages, fees, or violations. It is released within 3-5 business days after a satisfactory return inspection.

  • Included Mileage: As specified in the vehicle details (e.g., 100 miles per day). Overage charges apply as detailed.

  • Additional Fees:

    • Cleaning: $50–$100 if returned excessively dirty (e.g., stains, trash, odors, pet hair).

    • Smoking/Vaping: $1000 if evidence is found (includes cigarettes, e-cigarettes, marijuana).

    • Late Return: $25/hour.

    • Delivery Fees: Varies by location ranging from $0 - $150. Specify pickup and return location on vehicle booking page for exact amount, if any.

    • Add-Ons: Child/Booster Seat – $15/day; Prepaid Fuel (ICE) – $75/trip (return at any level); Prepaid EV Recharge – $35/trip (return above 10%).

    • Tolls: Charged post-rental plus $10 admin fee per statement (vehicle equipped with toll tag).

    • Tickets/Violations: You pay all traffic, parking, red-light camera, towing charges, and any damages resulting from towing plus $25 admin fee per item.

    • Fuel/Recharge: If not returned to match how it was provided at pickup, which is typically with a full tank of fuel for gasoline vehicle, or charged to at least 80% for electric vehicles (unless prepaid), charged at 200% of local rates plus $10 convenience fee.

  • All fees are deducted from the security deposit if applicable. No refunds for unused services.

  1. Insurance Requirements

  • Insurance is not included in the rental price. You must provide proof of your own auto insurance policy that extends to non-owned/rented vehicles, meeting or exceeding:

    • Bodily Injury Liability: $200,000 per person / $400,000 per accident.

    • Property Damage Liability: $100,000 per accident.

    • Uninsured/Underinsured Motorist (UM/UIM): Matching liability limits ($200,000 / $400,000).

    • Collision and Comprehensive Coverage: Deductibles not exceeding $1,000 each.

  • Supplemental insurance covering the full vehicle value is required if your policy limits are insufficient.

    • Provide a declarations page and insurer verification. List us as an additional insured/loss payee if required.

  • Roadside assistance is not included; use your own coverage (e.g., AAA, insurance).

  • You must verify your insurance promptly after booking, providing required documents (e.g., driver's license, declarations page, and supplemental policy if needed] via link provided or email to [email protected]. Verification must be completed at least 3 days before your trip start; non-compliance may result in cancellation without refund.

  1. Vehicle Use and Responsibilities

  • Operate the vehicle safely and in compliance with Texas laws. You are responsible for all damages, losses, or violations during the rental period.

  • Return Condition: Return the vehicle in the same clean, undamaged state as received, with fuel to match how it was provided at pickup, which is typically a full tank of fuel for gasoline vehicle, or charged to at least 80% for electric vehicle (unless prepaid). Whenever possible, we conduct joint pre- and post-rental inspections; document any issues.

  • Breakdowns/Issues: Prioritize safety; contact us at +1 (682) 479-1699 immediately (24/7 for emergencies). Use your roadside assistance for towing to an authorized dealership only. Do not initiate repairs. All vehicles are under manufacturer's/extended warranty with maintenance per recommendations.

  • Accidents: Report to police and us immediately. Provide full details; cooperate with investigations.

  • Tolls/Tickets: You pay all incurred during your possession.

  • Delivery/Pickup: Available at specified locations or our home base in Arlington, TX. Notify us of changes promptly.

  1. Prohibited Uses and Restrictions

  • Drivers: Only approved drivers; minimum age 21.

  • Geographic: Vehicle must remain in the continental U.S.; no Mexico/Canada without written permission.

  • Activities: No commercial use (e.g., Uber/Lyft, deliveries); no racing (streets/circuits/dragstrips); no off-road, towing, hauling, or modifications; no hazardous materials transport.

  • Interior: No pets (service animals with documentation may be accommodated); no smoking/vaping ($1000 fee); keep clean to avoid fees.

  • Other: No exceeding mileage; comply with all laws—you bear responsibility for violations.

  1. Cancellations, Modifications, and Refunds

  • Cancellations: Notify us promptly. Policy:

    • More than 7 days before pickup: Full refund.

    • Between 3–7 days before pickup: 50% refund.

    • Less than 3 days before pickup or no-show: No refund.

  • Modifications: Subject to availability; may incur fees.

  • Refunds processed via Stripe, minus fees.

  1. Liability, Indemnity, and Warranties

  • You assume full responsibility for the vehicle and agree to indemnify, defend, and hold us harmless from any claims, losses, damages, or expenses arising from your use, including accidents, theft, or violations.

  • We provide the vehicle "as is" without warranties beyond standard manufacturer/extended coverage. We are not liable for indirect damages (e.g., lost time, inconvenience).

  • In case of tow/impound due to your actions, pay all charges including damages resulting from tow/impound; rental may continue after release and inspection if undamaged.

  • Our liability is limited to the rental fee paid.

  1. Dispute Resolution and Governing Law

  • These Terms are governed by Texas law. Disputes shall be resolved in Tarrant County courts.

  • You waive jury trials and agree to arbitration for claims under $10,000 at our discretion.

  1. Miscellaneous

  • Force Majeure: We are not liable for delays due to events beyond our control (e.g., weather, strikes).

  • Severability: Invalid provisions do not affect the rest.

  • No Waiver: Failure to enforce a term does not waive it.

  • Entire Agreement: These Terms, with the Rental Agreement, supersede prior understandings.

  • Electronic Acceptance/Signatures: Valid and binding.

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